Open Positions


Service Delivery Manager

Open Systems Support provides Managed IT Services, IT Consulting, Infrastructure support and Cloud Services.

We are now seeking an experienced Service Delivery Manager with a strong technical background to join our Managed Services division and be a technical escalation point and manager to our service desk team. The successful candidate will also assist with design and technical consulting on projects as required.

If successful, you will ensure that the service desk team activities are prioritised correctly and assist in coordination of resources to maintain efficient resourcing. You will help us to continue building our world class systems, people and processes, and ensure that we are meeting out SLAs on support contracts. You will help design technical solutions for clients that meet their business needs and assist with quoting and proposals for projects and managed services.

You will have strong leadership and strategic management skills to help deliver our company vision.

Required experience and training:

  • Tertiary degree in IT or related field;
  • Previous experience managing a team of at least 5 people;
  • Strong understanding of IT service management and service management tools;
  • Strong customer service skills and good interpersonal skills (previous experience in a customer facing role favourable);
  • Excellent leadership skills and the ability to develop and manage staff KPI’s that continually motivate staff to achieve; and
  • ITIL v3 Foundation certificate or above.

The following experience/training will be an advantage and highly desirable:

  • CCNA or CCNP;
  • Previous experience with Cisco Meraki;
  • Previous experience with Auto task;
  • MSCE certification;
  • RHCE certification;
  • Previous experience in an MSP or Service Desk environment; and
  • Previous experience with Ruckus wireless.

This is a senior role that demands high levels of commitment to customers and your team. It requires ownership of problems, regardless of the time of day.

If you are looking for your next challenge and would like to work with a great IT Services Company, please apply now. We will endeavour to contact shortlisted candidates within 5 working days.

THIS ROLE IS AVAILABLE TO AUSTRALIAN PERMANENT RESIDENTS ONLY AND PRIORITY WILL BE GIVEN TO THOSE PEOPLE CURRENTLY LIVING IN PERTH.

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