Proactive and Strategic IT
Future-proofing responsiveness to changing business environments
Research though has shown that businesses fail to maximise the potential of IT for two reasons:
- 90% of technology approaches are reactive and focused on keeping the day to day running.
- IT is seen as a general and administrative area vs a functional area. Instead of treating it like an investment, it’s put under finance as an expense to be cost controlled.
Here at Open Systems Support, we pride ourselves in delivering proactive and strategic IT, in addition to our rapid response services. This approach of ours focuses on ensuring that businesses and organisations operate more efficiently and effectively.
OSS Proactive IT Management
Our proactive IT management is all about reducing downtime and crisis care (rapid response managed by our Helpdesk) through quality and sustainability of IT systems.
We do this by ensuring that we do the following, regularly and actively for our customers.
Regular maintenance
Conducting Maintenance Schedules
Hardware policies
Developing minimum hardware policies to ensure you have the most effective, efficient and secure IT equipment
Regular IT meetings
Conducting regular IT meetings on site and virtually, to always go through standardised process and procedures and other IT opportunities
Service standards
Maintaining minimum service standards
Training
Workshops and end user training to understand risk appetite, uncover systemic IT issues and best, sustainable solutions
OSS Strategic IT Management
Our strategic approach to IT involves empathetic understanding the commercial outcomes of our clients business to provide leadership and IT enablement that will contribute to efficiency and competitiveness.
How does this look like in reality for a WA business, organisation or local government we work with?
1
Business requirements discovery
Firstly, we get a deeper business understanding especially around the commercial drivers of a business, through research, consultation and being on-site to observe operations.
2
Research and innovation
We then use these valuable insights to examine disruptive technologies to leverage competitive advantage and provides fresh ideas and out of the box thinking
3
Five year IT plans and goals
We combine knowledge, ideas and insights to develop and refine 5 year IT goals, with strategic to meet business goals.
“Open Systems has been supporting my store for 8 years with all of our IT needs. They provide fast and reliable service every time. I highly recommend them!”
~ A Thompson, IGA Supermarket