Open Systems Support

Open Systems Support Provides Integrated IT Solutions for HTG Partners

For over 3 years, Open Systems Support (OSS) has been the integrated IT Perth solutions partner of choice for HTG Partners – a Perth based Accounting, Taxation, Audit and Advisory Services Firm in the Public Accountancy business sector.

Throughout this time, the OSS team have conducted discovery sessions to understand both the IT and business / operational environments and requirements of HTG Partners. These important insights were then used to inform the development and implementation of a cost effective and sustainable digital plan that supports HTG Partners’ growth.

As part of the implementation of the IT plan, OSS continues to provide proactive monitoring, upgrading and management of IT services for HTG Partners.

About HTG Partners and their need for an integrated IT Perth solutions

As a Perth based, across the board accounting, tax, audit and advisory services firm, HTG Partners prides itself on achieving and maintaining the highest standards of professionalism and presentation.

Their vision is to provide superior quality personal service at all levels, to consistently meet and exceed client’s needs and expectations by seeking ways to maximise clients’ returns and objectives, while presenting a friendly yet professional persona.

HTG Partners specialise in helping local family businesses thrive through their services, and by fostering a positive and lasting business association.

Timothy Turner, Senior Partner & Audit Partner, at HTG Partners explained that effective and efficient IT is an important element of being able to achieve their organisational vision.

“Information Technology has greatly impacted the accounting and financial sector that we operate in,” said Timothy.

“It has provided accountants and professional service providers with the ability to develop and use computerised systems to track and record financial transactions information faster, better and safer, so that we are also able to provide the best support to our clients more effectively and efficiently.”

“This enhancement to our services is something that we at HTG Partners believe is highly important, to ensure that we are the most trusted business advisors for our clients.”

The journey towards a sustainable and strategic IT infrastructure

“Upon initial assessment we at HTG Partners realised that our IT systems, processes and infrastructure needed to be expanded strategically,” explained Timothy.

“We needed a plan that would ensure we are equipped with the right IT to provide the efficiencies and on-going support that our firm requires to fully realise the benefits from further embracing technology.”

OSS was referred to HTG Partners by one of their staff members, as they wanted to align themselves with a similar sized business who could empathise and understand their needs.

Upon engagement, OSS conducted the following activities to support HTG Partners’ requirements for a five year plan and to experience the benefits of robust IT use and implementation:

  • Structured meetings to enable HTG Partners to express what they wanted to achieve;
  • Development of a comprehensive five year IT plan that is flexible, but also cost effective, and importantly, in line with our business goals and growth plans;
  • Ongoing support to implement the plan, provide proactive guidance and site visits and the right tools as part of the implementation.

The results of OSS strategic and ongoing support for HTG Partners’ IT needs

“The firm’s IT now functions at an autonomous level, and all of us at HTG Partners have been able to embrace all the benefits of fully integrated IT,” said Timothy.

“To get to this stage, we have really appreciated and enjoyed Tom’s and his team’s approach to listen, to provide on-going valuable input, and be solutions oriented.”

“As I indicated beforehand, IT is now pivotal to any professional service practice. Having a reliable, friendly and efficient IT partner – like Open Systems Support – is a necessity.”

Get in touch with OSS for an integrated IT Perth solutions

As a proud WA owned and operated business ourselves, we at Open Systems Support pride ourselves on building long lasting, productive, business relationships with local small to medium enterprises.

If we can also provide you with the right IT strategy and support to ensure that your business experiences the many positive benefits from using and having the right technologies and innovation, please get in touch for an initial, free consultation.